Privacy Policy

Effective Date: 1 August 2025

We’re committed to protecting your personal data and respecting your privacy. This policy outlines how Pulse Padel (Holdings) collects, uses, and safeguards the information you provide when engaging with our club, whether online or in person.

We may collect the following types of personal information:

• Emergency contact and medical notes (if provided voluntarily)
• Name, contact details (email, phone number)
• Date of birth, gender (for booking and league organization)
• Payment details for memberships, events, or purchases
• Booking history and club usage data

We use your data to:

• Manage bookings and club activities
• Communicate updates, events, and promotions
• Improve services and member experience
• Process payments and maintain financial records
• Ensure member safety and comply with legal obligations

We never sell your data. We may share necessary information with:

• Trusted software providers for bookings and payments (e.g., Playtomic or Matchi)
• Event partners or coaches for logistics
• Law enforcement if legally required

We take data protection seriously and use appropriate measures to secure your information, including encryption, access controls, and secure hosting platforms.

You have the right to:

• Access and correct your personal data
• Request deletion of your data (unless legally required to retain it)
• Withdraw consent for non-essential communications

If our website uses cookies, you’ll be informed and given the option to manage them. These tools help us improve website functionality and understand usage patterns.

Have questions or need help? Reach out to:
📧 info@pulsepadel.co.uk
📍 HQ: Hawley Garden Centre, Hawley Rd, Hawley, Sutton at Hone, Dartford DA2 7RB
📞 01732 414 165